尊敬的客户：
Dear customer：
Dear customer：
为及时、有效地处理来自各方有关认证的申诉、投诉和争议，确保申诉、投诉和争议处理的公正、公平和有效。HJC制定了适用于与HJC所有体系认证服务相关的组织和个人以及认证业务的申诉、投诉和争议（包括获证组织申请方对HJC的申诉、投诉和相关方对获证组织的投诉）的程序。详见《HJC-02-01-010 客户服务管理程序》（A/1版）。
In order to promptly and effectively handle all kinds of appeals, complaints and disputes related to certification from various parties, and ensure the fairness, impartiality and effectiveness of the handling of appeals, complaints and disputes. HJC has formulated procedures applicable to organizations and individuals related to all HJC certification services, as well as the certification business, for handling appeals, complaints and disputes (including appeals and complaints made by the certification-awarded organizations on HJC, and complaints made by relevant parties against the certification-awarded organizations). Please refer to "HJC-02-01-010 Customer Service Management Procedure" (A/1 version).
In order to promptly and effectively handle all kinds of appeals, complaints and disputes related to certification from various parties, and ensure the fairness, impartiality and effectiveness of the handling of appeals, complaints and disputes. HJC has formulated procedures applicable to organizations and individuals related to all HJC certification services, as well as the certification business, for handling appeals, complaints and disputes (including appeals and complaints made by the certification-awarded organizations on HJC, and complaints made by relevant parties against the certification-awarded organizations). Please refer to "HJC-02-01-010 Customer Service Management Procedure" (A/1 version).
为保证北京华夏钜星质量认证有限公司认证工作的公正性，以顾客为中心，有效地处理申诉、投诉和争议，请您注意以下事项：
In order to ensure the impartiality of the certification work of BEIJING HUAXIA JUXING QUALITY CERTIFICATION CO.,LTD.（HJC）, and to effectively handle appeals, complaints and disputes by focusing on customers, please pay attention to the following matters:
In order to ensure the impartiality of the certification work of BEIJING HUAXIA JUXING QUALITY CERTIFICATION CO.,LTD.（HJC）, and to effectively handle appeals, complaints and disputes by focusing on customers, please pay attention to the following matters:
1.任何对于争议的处理持有不同意见的HJC客户，或对HJC认证服务不满意的，可以向HJC提出申诉或投诉。Any HJC customer who has different opinions on the handling of disputes, or who is dissatisfied with the HJC certification services, can submit an appeal or complaint to HJC
2.申诉、投诉和争议可采用口头或书面形式陈述事件细节。申诉/投诉/争议人可向HJC客户经理口头陈述事件细节，或提交《申诉、投诉和争议受理单》及相关说明（或证明）材料，材料需经申诉人签名、加盖公章，并注明联系方式。Appeals, complaints and disputes can be presented in either oral or written form to detail the events. The person making the appeal/complaint/dispute can verbally present the details of the event to the HJC customer manager, or submit the "Appeals, Complaints and Disputes Resolution Form" along with relevant explanations (or proofs). The materials must be signed by the appellant, stamped with the company seal, and indicate the contact information.
3.申诉/投诉/争议信息，经调查后，我们会第一时间向您反馈。Upon receiving your information regarding the appeal/complaint/dispute, we will conduct an investigation and provide you with feedback at the earliest opportunity.
申诉、投诉和争议等事宜可拨打联系电话：010-60293808（工作日8:30-17:30）
Appeals, Complaints and Disputes, please contact 010-60293808 (8:30-17:30 on workdays)
24小时服务热线(24-hour hotline)：13552648169
公司网址URL：http://www.hjc01.cn
2.申诉、投诉和争议可采用口头或书面形式陈述事件细节。申诉/投诉/争议人可向HJC客户经理口头陈述事件细节，或提交《申诉、投诉和争议受理单》及相关说明（或证明）材料，材料需经申诉人签名、加盖公章，并注明联系方式。Appeals, complaints and disputes can be presented in either oral or written form to detail the events. The person making the appeal/complaint/dispute can verbally present the details of the event to the HJC customer manager, or submit the "Appeals, Complaints and Disputes Resolution Form" along with relevant explanations (or proofs). The materials must be signed by the appellant, stamped with the company seal, and indicate the contact information.
3.申诉/投诉/争议信息，经调查后，我们会第一时间向您反馈。Upon receiving your information regarding the appeal/complaint/dispute, we will conduct an investigation and provide you with feedback at the earliest opportunity.
申诉、投诉和争议等事宜可拨打联系电话：010-60293808（工作日8:30-17:30）
Appeals, Complaints and Disputes, please contact 010-60293808 (8:30-17:30 on workdays)
24小时服务热线(24-hour hotline)：13552648169
公司网址URL：http://www.hjc01.cn
申投诉和争议处理流程如下：
The process for appeals, complaints and disputes resolution is as follows:
The process for appeals, complaints and disputes resolution is as follows:
